Privacy Policy

Last updated: 18 October 2026

1. Introduction

This Privacy Policy explains how CarbonTeq (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit carbonteq.co.uk (the “Website”), make a purchase, contact us or otherwise interact with our services.

We respect your privacy and aim to handle your personal information fairly, securely and transparently. We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are and how to contact us

The organisation responsible for your personal information is CarbonTeq.

If you have questions about this Privacy Policy, wish to exercise your data protection rights or would like to make a privacy-related request, please contact us through our Contact Us page.

Before publishing: Add or confirm the full legal business name, registered or business address where appropriate, and a monitored privacy contact email address.

3. Personal information we collect

Depending on how you interact with our Website, we may collect the following categories of information:

Contact information: your name, email address, telephone number and billing or delivery address.
Order information: products purchased, order number, transaction details, delivery instructions, returns and refund information.
Payment information: payment status and transaction references. Payments are processed through Shopify and/or the relevant payment provider. We do not normally receive your full payment card details.
Account information: login details and account information if you choose to create a customer account.
Communications: information you provide when contacting us with questions, requesting a quotation, making a complaint or asking about a custom order.
Customisation information: text, measurements, design specifications or other details you provide when requesting personalised or made-to-order products.
Technical and usage information: information such as your IP address, browser and device details, pages viewed, referral information and interactions with the Website, where collected through Shopify, cookies or other enabled technologies.
Marketing preferences: your choices about receiving promotional communications and, where applicable, your cookie or tracking preferences.

Please avoid sending us sensitive personal information unless it is genuinely necessary for your enquiry.

4. How we collect your information

We collect personal information:

Directly from you when you place an order, complete a form, create an account or contact us.
Automatically through the Website, including through cookies and similar technologies where these are enabled.
From service providers involved in processing your order or payment, where necessary to provide our services.
From other sources where permitted by law, for example to help prevent fraud or verify a transaction.

5. How and why we use your information

We use personal information only where we have an appropriate legal basis to do so.

Purpose	Typical legal basis
Processing orders, payments, delivery, returns and refunds	Necessary to perform our contract with you
Responding to enquiries and providing customer support	Contractual necessity or our legitimate interests in responding to customers
Producing and fulfilling custom orders	Contractual necessity and, where relevant, our legitimate interests in managing the order
Maintaining business, accounting and tax records	Compliance with legal obligations
Protecting the Website, preventing fraud and resolving disputes	Our legitimate interests, and where applicable legal obligations
Understanding Website performance and improving the shopping experience	Consent where required; otherwise an applicable lawful basis
Sending promotional emails or other marketing	Consent where required by law, or another permitted basis where applicable
Remembering preferences and operating Website functions	Necessary for the service, or consent where required for non-essential cookies

Where we rely on legitimate interests, these may include operating and improving our business, providing customer support, protecting our systems and preventing fraudulent activity. We consider the impact on your privacy when relying on this basis.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before you withdrew it.

6. Payments

Payments made through the Website are processed by Shopify and/or the payment providers available at checkout.

Those providers may collect and process payment information under their own privacy policies and terms. Payment information is used to authorise and complete transactions, manage refunds and help prevent fraudulent payments.

Please refer to the relevant provider’s privacy information for details of how it handles payment data.

7. Cookies and similar technologies

Our Website uses cookies and similar technologies to help it operate and provide a convenient shopping experience.

These technologies may be used to:

Keep essential Website functions, such as the shopping basket and checkout, working correctly.
Remember preferences and settings.
Understand how visitors use the Website and help us improve its performance, where analytics tools are enabled.

Our Website may use Shopify's built-in analytics features or other analytics tools, depending on the services and settings enabled on our store. We have not confirmed that Google Analytics is currently in use, so this policy does not assume that it is.

You can manage your cookie preferences through the cookie banner or privacy controls available on our Website. Where consent is required by law, non-essential cookies or similar technologies will only be used in accordance with the applicable consent requirements.

You can also manage cookies through your browser settings. Blocking certain cookies may affect how parts of the Website function.

The specific cookies and technologies used may change as our Website, Shopify settings or installed apps change.

8. When we share personal information

We may share personal information where necessary to operate our business, fulfil orders and provide our services. This may include sharing information with:

Shopify, which provides our ecommerce platform.
Payment providers, to process payments and refunds.
Delivery and fulfilment providers, to deliver orders.
Website and technology providers, where needed to maintain, secure or improve the Website.
Analytics providers, if analytics services are enabled on our store.
Professional advisers and authorities, where reasonably necessary or required by law.

We do not currently run paid advertising campaigns, and this policy does not assume that we use advertising-tracking services. If we introduce advertising or other tracking technologies in the future, we will review our privacy information and consent settings as appropriate.

We do not sell customers' personal information in the ordinary sense of selling a customer list. Personal information is shared only where appropriate for the purposes explained in this policy, subject to applicable law.

9. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place where necessary.

For more information about the relevant safeguards, please contact us using our Contact Us page.

10. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, meeting legal and accounting requirements, resolving disputes and protecting our business.

Retention periods depend on the type of information and the reason we hold it. For example:

Order and transaction records may need to be retained to meet legal, tax and accounting requirements.
Customer correspondence is kept for as long as needed to resolve the enquiry and maintain appropriate business records.
Marketing information is retained while you remain subscribed or until it is no longer needed, subject to applicable legal requirements.
Technical and cookie-related information is retained according to the relevant settings, technology and provider.

When information is no longer needed, we will delete it or securely dispose of it, unless we are legally required or permitted to retain it for longer.

11. Keeping information secure

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security. You should take care to protect your account credentials and contact us if you believe your information has been used without authorisation.

12. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Restrict how we process your information.
Object to certain processing, including processing based on legitimate interests.
Receive or transfer certain information in a portable format, where applicable.
Withdraw consent where processing relies on your consent.
Complain to the Information Commissioner's Office (ICO).

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations even if you request deletion.

To exercise a right, please contact us through our Contact Us page. We may need to verify your identity before responding.

You can find information about making a complaint at ico.org.uk.

13. Marketing communications

If we send promotional emails or other marketing communications, we will do so in accordance with applicable law and any consent or other permission required.

You can unsubscribe using the link in a marketing email, where available, or contact us to update your preferences.

Even if you opt out of marketing communications, we may still send essential messages relating to an order, delivery, refund, security matter or customer service enquiry.

14. Children's privacy

Our Website is intended for people who are able to make purchases in accordance with applicable law. We do not knowingly seek to collect children's personal information unnecessarily. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

15. Third-party websites and services

Our Website may contain links to third-party websites or services. Those third parties have their own privacy practices, and we are not responsible for their policies or content.

We recommend reviewing the privacy information of any third-party service before providing personal information to it.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, service providers or legal obligations.

The latest version will be published on our Website with its updated date. Where required by law, we will take additional steps to inform affected customers about significant changes.

17. Contact us

If you have any questions about this Privacy Policy or how CarbonTeq handles personal information, please contact us through our Contact Us page.

CarbonTeq
Website: https://carbonteq.co.uk/
Contact: https://carbonteq.co.uk/pages/contact-us